Courier Guide

  • 1. Introduction
  • 2. Download The App
  • 3. Using The App
  • 4. Collecting Orders
  • 5. Order Payments
  • 6. Earnings Payouts
  • 7. Getting Support

It's our pleasure to have you on board! Thank you for joining our journey, we're glad you could be a part of it. If you're reading this, then it means you have received your welcome package via email, which means you're ready to start making deliveries!

In the email message, you will have receive your login credentials. Keep these safe as you'll need to use these to login to the Courier App. You can change the password to something you'll remember if you need to.

This guide will provide you with all the instructions you need to get you up and running. If you have any more questions then please get in touch using the Live Chat feature on the App or Website.

Congrats on joining the DeliverBuzz Team, we're delighted to have you on board! Now it's time to download the courier app and start taking orders.

You must have a smartphone running on iOS or Android in order to start completing deliveries. The download links are as follows:

iOS (Apple Devices): Download the App for iOS devices here.

Android Devices: Download the app for android devices here.

Download the app and sign in using your credentials.

To get started, you need to sign in to the app using the details you provided to us on registration. After signing in, you will reach the home screen where you will see any upcoming tasks. The home screen will look like this: 

Courier App Home

Available jobs will appear on this screen and any jobs that become available will appear as a notification on your phone if you're not using the app. So make sure you allow notifications from the App as this is how we'll tell you that there are deliveries available.

On the top left hand side is the menu button, if you click that you will see all of the options available within the App. The menu looks like this:

In the Menu section, you can turn on your availability, check your earnings, see viable jobs and change your settings.

In the top right hand corner, you can access your profile. Please update your profile picture and add the relevant details about your vehicle so our customers know when you've arrived.

If you ever encounter any issues whilst completing jobs, then you can use the Live Chat section to contact Operations Support here.

When orders become available, they will automatically get sent to the most suitable courier based on vehicle type and location. You will receive a notification that looks like this ready for you to accept or decline the task. If you repeatedly decline tasks, you may be removed. 

When jobs become available, you will receive a notification and it will appear like this:

To begin the job, simply click accept and follow the next instructions and directions to the pickup location. 

We have 3 different types of orders, all of which use a slightly different approach. They're all simple, however some require you to purchase the items in the order with funds we have transferred or authorised to you and some order only require you to collect an order already prepared by the store. The 3 order types are:

  1. Supermarket Orders
  2. Collection Orders
  3. Custom Orders

Supermarket Orders (Tesco, Iceland & Aldi)- For supermarket orders, you will be required to purchase the items on the order list before delivering them to the customer. You will be required to pay for this yourself, however we will reimburse you for the order within 1 hour of the completed delivery. You will be able to see the order details in the Courier App by clicking on 'Task Details' which will be shown after you have Accepted jobs. As you can see here:

As you can see above, you can see the collection address, delivery address and the 'Task Details'. Task details will show the order list, which will tell you the items and quantities and price. Please note that the price shown, is the sale guide price. The in store price will vary but is expected to be around 20-25% lower than the guide price provided. See the image below for an order list example:

order list example

Simply follow the order list and purchase the items that match the list. Pay close attention to the item sizes, for example, foods will have a weight e.g. 400g and drinks will have their capacity e.g. 2L. Make sure the products match the size and quantity.

When you have finished the order, make sure you add the cost price in the field that says 'Cost Price' and make sure you make a list of any missing or alternative items in the 'Missing Items' field. Please make sure you do this, to avoid any unexpected delays in your reimbursement.

You can pick up Supermarket Essentials from any supermarket you like as long as it is the same as requested. The App will automatically set the supermarket address to a generic store, but you can feel free to use any other supermarket location, it's your choice! If the order only contains a few items that you think you can find in other smaller shops for the same price or less, then you can also feel free to use smaller shops to source the items. The choice is completely yours.

Currently, our supermarket essentials ranges will be requested from Tesco or Aldi supermarkets only, so please use the nearest Tesco or Aldi store.

Age Restricted Items: For age restricted items such as alcohol and cigarettes, it is your responsibility to ensure that the person who accepts the delivery is over 18. We recommend that if they look under 25, ask them to present their ID. If they fail to do so, you must return the items to the store. 

Missing Items: If you cannot find any items or if they are unavailable, then please make a note of this in the task details. In some cases, you may pick an alternative product instead if it is a very similar product. e.g. providing a slightly different brand for an almost identical product. If you are unsure on this, contact Support via the live chat. For any items that are missing or for which you have provided an alternative item, please fill these out in the task details. To do this, you must put a Tick in the Checkbox to say that there are missing or alternative items, and then a new field will appear underneath for you to list those items.

Receipts: When you complete the purchase, YOU MUST capture an image of the receipt and upload it on the app in the 'Images' section of the task details. Please thoroughly check the receipt to ensure that you haven't missed any items from the order lists, if you have then don't worry, just ensure that you notify us immediately via the Live Chat and enter the missing item names in the missing items section.

When you deliver the items to the customers address, you should also take a picture of their front door and upload it to the app as proof of delivery. You should upload the receipt in the 'Images' field.

Do not give the customer the receipt. Keep hold of it for your own records.

Collection Only Orders (Partner Stores) - Orders from other stores that aren't requested from 'Tesco' or 'Aldi', will be collection only. This means you will only be required to go in and collect the already prepared order from the shop keeper. Arrive at the address and enter the store, when you arrive confirm the order number that is shown on the app with the shop keeper. When you arrive, ensure that you update the app to say you have arrived. This is to notify the shopkeeper of your arrival. 

Now that you have collected the order from the shop, simply follow the directions on the App to the customers address to complete the delivery. Ensure that you complete the various stages by marking them as completed on the app.

Custom Orders - These orders follow a similar process as supermarket essentials orders. We will contact you with more details about the order specifically if you have any of these orders. It will clearly state custom order within the task details.

For supermarket orders and custom orders, you may be required to purchase the items on the order list, for which you will be reimbursed for within 1 hour. For our couriers that have provided deliveries for us for a longer period, you may be provided with a company credit card, please see your card instructions for more details on that.

If you do not have a card, then you will be required to cover the cost of the purchase, before we reimburse you within 1 hour of the purchase. It is essential that you complete the required steps in order to prevent any delays in your reimbursement.

Cost Price: You must add the 'Cost Price' in the required field, which must be the accurate amount of money that you used to complete the order. This amount will be verified using the receipt.

Receipts: You must upload a clear image of the receipt from the completed order. This is essential so that our verification system can verify the receipt items and prices to ensure that these match the order list. Please make a note of any missing or alternative items so that we are aware of this in advance. Please keep the receipts for you own records, do not give them to the customer.

Missing or Alternative Items: When items are missing or unavailable in the store, you should contact the customer to offer an alternative item instead. If you are unable to contact them, or if you are unable to find a suitable alternative, then you must list the missing items in the 'Missing Items' field. If you have provided an alternative item, please also list those in the same field.

If these steps are followed correctly, then you will be reimbursed for the order within 1 hour of the successful delivery, usually within just a few minutes. Please note however, that during especially busy periods, the time taken for reimbursements may be slightly delayed.

On Time Delivery Bonus (Supermarket Orders Only): If you complete the delivery on-time and without any issues, before the specified delivery time in the app, you will also receive a bonus of £0.50 per order, which will be paid alongside your order reimbursement and collection bonus.

Your earnings will be paid out weekly, on Mondays for the previous week. You will receive a report with detailed information about your weekly earnings. If you have any questions regarding this then please do not hesitate to get in touch.

Job Earnings - Each job has a slightly different earnings rate. Jobs that require you to make purchases will result in a higher payment due to the longer amount of time required to complete the task. You will also earn more for jobs that require longer distances to be travelled. Job pricing is as follows:

Supermarket Orders: Base rate £5 + £0.30 per mile + a 3% collection bonus of the order value. For example, a £50 order that is a 3 mile journey would earn £5 + £0.90 for distance + £1.50 which is 3% of £50, making the total earnings £7.40. The 3% bonus, will be paid on top of your reimbursement. The rest of your earnings will be paid weekly.

Collection Orders: Base Rate: £3.75 + £0.30 per mile.

Custom Orders: £4 base rate + £0.30 per mile.

The earnings for each task will either be displayed in the App, or will be sent to you along with the order details.

Tips: You keep 100% of all tips you receive, which will be paid along with your earnings each week. Provide the best service you can to customers and they will reward you!

If you ever require support, then contact Operations Support via the Live Chat in the Courier App.