Setting Up Your Store
  • 1. Setting Up Your Store
  • 2. Setting Up Your Preferences
  • 3. Adding Your Payment Details
  • 4. Adding Your Products
  • 5. Activating Your Store
  • 6. Taking Orders

By now you should be registered and you should be logged in to your account. If you haven't done this yet, then please join here. Likewise, if you haven't yet logged in to your account, then you can use this link to access the login page.

Now that you're logged in, you should be able to see a menu panel on the left hand side of the page. This is where you will manage your store's profile. On that panel, click on the tab that says 'Account'. Click the Account tab to access and set up your store's settings.

In the Account section, there will be a menu across the top of the page that now has Account, Language, Preferences and Payment. It should look like this:

Account Section Screenshot 1

This is the section where you set you store profile details, such as store name, address, description and images.

Name: This should be your store manager's name.

Email: Use your existing contact email address. This will be used to send you notifications and will also be used as your login email address. It can be changed any time.

Phone: Please enter your preferred contact number. It will be used for our team and customers to contact you if there are any issues.

Address: This should be set as your exact store's location. Please ensure that it is correct, as it will be used as the collection point to process your Collection and Delivery of orders. If you are using our courier service, this is the address our courier will arrive at to pick up the order.

Display Address: Enter a shorter version of your address to be displayed on the app search results pages.

Store Name: This should be the Name you usually use for your store. 

Description: Tell our users a bit about your store and what you sell. There's a 60 character limit though, so keep it short!

Slug: This is the website address extension that will be created for your store's page. It will look something like this: www.shop.deliverbuzz/en/SLUG. Keeping it as your store's name is recommended.

Background Colour: Here you should use the main colour that reflects your store's brand. You can select any colour you like.

Rating Bar Colour: Again you can select any colour you would like to use.

Now if you scroll down further you will see the following options: 

Account Section Screenshot 2

Logo: Here you should upload your store/business' logo. This will be used as the logo displayed next to your store's name on the results page. Recommended size is 500px X 500px.

Banner Image: This will be used as a header image for your stores profile page. The recommended size for this is 1800px X 400px.

Serving Area: This is the section where you set up the areas you would like your store to be available in. If you are using the DeliverBuzz provided courier service, you can simply leave this section set on 'No serving Restrictions' as we automatically set our own service areas.

If you would like to only allow your store to be made available in a smaller area, you can either Set a Radius around your store, such as a 3 mile radius area, or you can Create A Geofence, which will allow you to draw a map of the service area you would like your store to be accessible within.

Before you leave the page, remember to click the buttons that say Save/Update to make sure your changes save.

So now that we've set the basic Account details for your store's profile, it's now time to add your stores opening hours and some other details such as whether you want to accept deliveries, collections and minimum order details.

To access these options, you need to click on the 'Preferences' tab, which will be on the top of the current page. When you have reached this page, it should look like this: 

Preferences Screenshot

Date Wise Availability: Only use this section if your store is available between a specific period. For example, if your store is going to be available from, or to a specific date, then create the date range in this section.

If your store will be available immediately during your next available opening hours, then leave this section set to 'Every Day' and set your opening hours in the next section.

Time Wise Availability: This is where you should set your stores opening days and hours. The availability you select here will reflect in your store's availability in the app. Customer's will only be able to place orders for on-demand delivery during your opening hours, or they will be able to schedule orders fo your next available opening times.

Surge on Delivery: Use this section if you would like to increase charges during certain times. For example, you may want to increase your orders charge by 10% during your most busy periods. Leave this section turned off if you don't want to change prices.

Scheduling/Delivery Options:

On Demand: Would you like customers to be able to place orders for immediate delivery? If so, then turn on this section. If this section is turned off, then customers will only be able to make orders for scheduled times.

Scheduling: This section allows you to accept orders for scheduled times. If you would only like to accept on-demand orders then turn this section off.

Slot Interval: This is the amount of time between available order scheduling slots. Set the amount of time in minutes you would like to allow between scheduled order slots availability. E.g. slots could be 15 minutes apart, 30 minutes apart, etc.

Store Status: Turn this button on to make your store visible to users on the app. If this is turned on, then your store will be displayed on the app, if it's off then you will be hidden.

You can also turn your store's visibility on or off from the Vendor: DeliverBuzz app which you use to accept/reject orders. You do not need to turn off visibility every time your store closes as your opening hours will reflect this already. You should only turn your store's visibility off if you need to hide your store completely.

Now scroll down to view the following settings:

Preferences Screenshot 2

Custom Order: Turn this on if you would like your customers to be able to make custom order requests for items that are not available in your products list. This requires you to respond to your customer with a quotation and then send them a custom payment link as the customer will only be charged for delivery when placing the order.

Business Categories: Leave this setting turned on if you want your product categories auto-detected and categorised by our system.

Preparation Time: Please enter the time it will take you to prepare the order ready for the courier to arrive and collect the order ready for delivery. E.g. a 30 minute preparation time will lead to our courier arriving around 30 minutes after the order was placed, to collect the order.

Buffer Before First Slot Appears: This is for scheduled orders and it is the amount of time you would like to leave before the next slot becomes available. It is recommended to set this the same as your preparation time.

Time Range For Scheduled Orders: If you are using DeliverBuzz Couriers to provide the delivery service, then please leave this setting turned off.

Delivery Modes: Select whether you would like to offer Collection, Delivery or both.

Minimum Order/Collection Amount: For each, specify the minimum order amount. E.g. £10 minimum order.

Maximum Order Per Slot: This is the maximum number of orders you would like to allow per slot. Leave it turned off if you do not want to place a limit.

Again, as you scroll further down the page you will see further options. Which should look like this:

Preferences Screenshot 3

Show Out Of Stock Items: If this is turned on, then customers will still be able to see items marked out of stock, although they will not be able to order them.

Square POS Integration: If you use the Square Point Of Sale system, then you can use this setting to integrate your DeliverBuzz store with your existing Square POS set up. 

If you do not already use Square, then it is a great way to manage your store. Find out more about the SquarePOS system here.

Discount: Here you can create your own discount codes for your customers to use on your store.

Reminders: If you would like to set reminders for your customer or for your store, set them here.

Now as you scroll down to the final settings, this is what you should see: 

Preferences Screenshot 4

Workflow:

Business Model: This setting should be placed on 'Product Marketplace' if you are a local store that sells products. 

If you are a local service supplier, such as a barber, plumber etc. then you should set this as 'Service Marketplace'.

One Booking Per Time Slot: You should leave this setting turned off, unless you are a service provider that is only able to provide one service per time slot.

Multiple Products/Services in Cart: Enabling this option allowed your customers to order as many products/services per order as they like. You should only disable this if you are limited to providing one specific product/service per order.

Product Multi-selection: Enable this option if you would like your customers to be able to order multiple quantities of each product/service. Only disable to limit to one item per product/service per customer.

Checkout Template: Here you can add custom fields to the checkout process if you would like to ask your customers to fill in extra details.

Before you leave the page, remember to click the buttons that say Save/Update to make sure your changes save.

In order to receive your payouts, you must add the payment details you would like your earnings to be paid into. To add these details, you need to visit the Payment tab in your account settings. The page should look like this: Payment Page

Click on the Button that says 'Add Account'. When you click the button, a pop up will open which will look like this: 

Payment Details

Account Name: Please enter the name of the account holder for which the payment will be made to.

Account Number: Please provide your account number.

Routing Number: Please enter your routing number, otherwise known as your sort code here.

Account Type: Select whether the account belongs to an individual or company.

Country: Please ignore this section as it is for an upcoming feature. For now it has no effect and will display as 'US'. Do not worry, this will not effect your payment from reaching the correct details.

 

Okay so now your store is finally all prepared, it's time to get your products added! This part is entirely your choice, you can add as many or as little amount of products and categories as you like. 

If you would prefer us to do this for you, then we have options available where we can handle the store set-up, and products uploading for you. Please contact us here for more information.

To get started, you need to click on the 'Inventory' tab on the left hand side menu. Once clicked, you will reach this page: Adding products deliverbuzz

To start adding your products, all you need to do is click on one of the centre buttons to add either 'Products Only' or 'Categories & Products'. Select whichever you prefer, you can always add more of each later.

For this demonstration, we will start by adding a category. So after clicking 'Categories & Products, you will be asked to create your first category. Enter the category name and add a description and image if you would like to.

After adding your first category, you should see something like this: Categories image

Now, you can either add more categories by clicking the icon next to 'Category', or you can add subcategories or products. To do that, you need to hover your mouse or click on the three little dots, to show these options: 

Adding products deliverbuzz

As you can see, you now have the options to create your subcategories, or to add products. Let's go ahead and click add product so we can start adding your store's products. Adding subcategories is the same process as adding categories.

After clicking on the option to Add Products, you will see the following form to create the product listing. It will look like this:

add product deliverbuzz

Now all you have to do is enter the details for your product. You don't have to add all of these details, only the ones with a red star* next to them.

Product Name: Enter the name of your product, e.g 500ml Bottled Water.

Product Price: Enter the price your customers will pay for this product.

Minimum Quantity: Set the minimum quantity of this product required to place an order. Leave it set as 1 unless you require higher amounts of each product.

Maximum Quantity: Here you can limit the quantity each customer can buy of this product. You do not have to add this.

Cost Price: If you would like to see your profits per item, then you can add your cost price here. You do not have to add this.

Max Retail Price: Please ignore this option, it is only required for certain stores. You do not have to add this.

Discount: If you have a special offer on, then you can create discounts in your preferences settings, and apply them here. You do not have to add this.

Order Preparation Time: If the product has a specific preparation time, then you can add that here. You do not have to add this.

Inventory: If you would like to track your inventory through DeliverBuzz (which can also be integrated with SquarePOS), then you can add the available quantity by adding that here. You do not have to add this.

Taxes: If this product has any specific taxes, it can be added here. Please do not add VAT here. You do not have to add this.

Description: This is the short description of your product, you can provide that here if you wish. You do not have to add this.

Long Description: If you would like to provide a more detailed description of your product, then you can do so here. You do not have to add this.

Product Image: Upload an image here. You do not have to add this.

Great, now you've added your products, let's make sure your store is available in the app for customers to start making purchases. What we are doing here, is turning on your store's visibility.

To do this, you have two options, both having the exact same effect.

Option 1 (Recommended) is through the DeliverBuzz Store Manager App. This is called Vendor: DeliverBuzz.

You can download the Store manager app using these links:

iOS (apple devices): Click here to visit the App Store.

Google Play (Android Devices): Click here to visit the Play Store.

Visit the appropriate link for the device you're using and download the app. After downloading the app, launch it and you'll be presented with a login screen. It will look like this: 

DeliverBuzz Vendor login

Simply use the same email address and password you used to create your DeliverBuzz Store. After logging in, you'll be taken to the home screen, this is where you'll be able to see your orders as they at come through. The home screen looks like this:

Vendor App Home

As you can see, at the bottom of the screen is the navigation menu, which consists of three icons: Home Icon, Orders Icon, and Profile Icon.

To turn on your store's visibility, you must click on the Profile Icon to navigate to your profile section. Within this section you will have two options: Chat With Admin, or 'My Configuration'. Click on My Configuration, which will take you to the  visibility settings. You should have reached this page:

Deliverbuzz Visibility

To turn on your visibility, the button should be activated as shown in the image above. To turn off your store's visibility, turn the toggle button to off.

You can do this anytime you need to temporarily disable your store. Please only do this if you do not want your store to be shown at all. There is no need to do it when your store is closed, as customers will only be able to preorder for your next available opening day.

Option 2, From the Website Admin Dashboard. We recommend that you use option 1, as this allows you to receive push notifications to your phone when orders come through. 

However, if you wish to use the website dashboard instead, you can activate your store's visibility by visiting the account settings section on the admin dashboard. 

Head over to your account page as we did earlier, by clicking on 'Account' on the left hand side panel. When you reach the Account Page, click on the Preferences Tab at the top of the page. From there, scroll down until you see: 'Store Status' - 'Show Stores Availability To Customer'. Turn this toggle button to active, to turn on your store's visibility.

That's it, your store is now fully set-up, activated and you're ready to start taking orders! Congrats!

All you have to do now, is 'Accept' or 'Reject' orders as they come through. Whenever an order comes through, it will be visible on the Store Manager Mobile/Tablet App, and also on the Admin Dashboard Panel. You will receive both an email notification and also a push notification via the mobile/tablet app.

Via the Admin Dashboard: Accepting orders through the admin panel dashboard is simple. All you have to do, is sign in to your Account by visiting the Admin Dashboard. When you arrive at the home page, click on the 'Orders' Tab which you will find on the left hand side menu panel. It will take you to a page that looks like this: 

Orders screen

As you can see, there is one order showing, and it's showing in red. Pending orders will show up in red until you have Accepted or Rejected the order. To do this, you can either scroll across to the right and click the accept/reject icon, or you can click on the order to see it in more detail. If you click for more detail, you will see the following screen: 

orders page

You can now see the order details as well as the customers details, and you also have the option to Accept or Reject the order.

You can also edit the preparation time for the order if you need more time than usual to get the order ready for collection, for example if you're busier than usual. This will alert the courier to arrive after that extra time. You can track your couriers arrival after you've accepted the order.

If you have a printer available, you can also print the order details here by clicking the printer icon in the top right corner of the page. 

Option 2, via the Store Manager Mobile App: The second, and the easiest option for accepting orders in a small shop, is to accept order using the Store Manager App, called Vendor: DeliverBuzz.

You can download the Store manager app using these links:

iOS (apple devices): Click here to visit the App Store.

Google Play (Android Devices): Click here to visit the Play Store.

Visit the appropriate link for the device you're using and download the app. After downloading the app, launch it and you'll be presented with a login screen. Simply use the same email address and password you used to create your DeliverBuzz Store. After logging in, you'll be taken to the home screen. The home screen will display your pending orders. To view your order, you need to click on the Order List Icon at the bottom of the page. 

When you have a pending order, it will show up here. It should look like this: 

pending order

All you need to do here, is either click the Accept or Reject button. When you Accept an order, the nearest courier is automatically notified of the pickup task, and will arrive at the specified collection time determined by the preparation time you set previously.

We have a complete guide available here for the complete order taking process, including accepting, preparing and handing over orders. Click here to view it.